IMPORTANT MESSAGE REGARDING CORONAVIRUS:- We are open but our shop is limited to two customers at a time and a face covering must be worn. We request that non-website orders of more than six items be pre-ordered by email or phone. Please accept our apologies for any inconvenience and thank you for your co-operation.

Privacy Policy

1. Introduction

Margnor (Fasteners) Limited understands that the privacy and security of your personal data collected by us is extremely important and as the Data Controller are committed to ensuring that it is lawfully managed under the terms of the EU Data Protection Regulation 2016/679 (GDPR). This Policy sets out the basis on how we collect and use your information and what we do to keep it secure. It also explains your rights and how you can instruct us to limit the use of that information.

2. Information we hold

Customers - Personal data that you provide to us such as your name, postal address, email address, telephone number, previous orders and enquiries.

Suppliers and Service Providers  - Personal data that you provide to us such as your name, postal address, email address, telephone number, quotations and bank account details for payments.

Employees - Personal data that you provide to us such as your name, postal address, email address, telephone number and HMRC details for payroll.

3. Why we collect your information

We gather this information to allow us to make our services available to you and for business activities.

4. Who we might share your information with

We use partners and suppliers in aspects of our delivery service and we may share your information with them in order to facilitate them in providing their services. Where any of your data is required for such a purpose we will take all reasonable steps to ensure that your data is handled safely and securely. We may need to disclose your personal data to third parties and government authorities for legal and fraud prevention reasons.

5. Data protection

Information will be securely stored electronically or on paper and only accessed by persons authorised to do so and will be kept for as long as necessary to fulfil the purposes of our business ralationship.

6. Right to withdraw consent

You have the right to withdraw your consent for the processing of your personal data at any time by contacting us at support@margnor.co.uk or writing to Margnor (Fasteners) Ltd, 36 Stringers Avenue, Jacobs Well, Guildford, Surrey GU4 7NW.

7. Accessing your data

You have the right to ask for a copy of any of your personal data held by us by contacting us at support@margnor.co.uk or writing to Margnor (Fasteners) Ltd, 36 Stringers Avenue, Jacobs Well, Guildford, Surrey GU4 7NW.

8. Changes to policy

Any changes we may make to our privacy policy in the future will be updated on this page so you should check this page from time to time to ensure that you are happy with any changes.

9. Online Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

10. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.



Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

11. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
PIWIK_SESSID Anonymous identifier for monitoring visitors use of the website in order to evaluate further developments.